Multi Stay Services (M2S) is an online accommodation booking platform that connects customers with hotels, lodges, and other accommodation providers in Mantralayam.
By accessing or using our application or website, you agree to these Terms & Conditions.
M2S provides the following services:
Search and compare hotels and rooms.
View accommodation details, photographs, facilities, and prices.
Check room availability.
Make online accommodation bookings.
Make payments through supported payment methods.
Receive booking confirmations and customer support.
Access additional local services when available.
Customers must provide accurate booking and contact information.
A booking is confirmed only when the applicable confirmation requirements are satisfied.
Customers must follow the hotel's check-in, check-out, and identification requirements.
Room availability and prices are subject to the information provided by the hotel and the applicable booking conditions.
The total price and applicable charges will be displayed before payment.
Payments will be processed through supported payment gateways or other payment methods offered by M2S.
Customers must not make payments to unauthorized individuals claiming to represent M2S.
Refunds will be processed according to the applicable Cancellation Policy.
Customers must not:
Provide false information.
Misuse the application.
Attempt fraudulent transactions.
Make fake bookings.
Damage hotel property or violate hotel rules.
M2S acts as a platform connecting customers and accommodation providers. Responsibility for the actual accommodation, facilities, and services provided rests with the relevant provider, subject to applicable law.
M2S will take reasonable steps to address booking problems and customer complaints.
M2S may update these terms when necessary. Updated terms will be published through the app or website.
For booking assistance or complaints, customers can contact M2S through the support details published in the app.