This policy explains how M2S collects, uses, and protects customer information.

M2S may collect:

• Customer name.

• Mobile number and email address, where provided.

• Booking dates and accommodation preferences.

• Booking and transaction reference details.

• Information necessary to provide customer support.

• Device and application information required for security and functionality.

• Location information, when the customer grants permission and the feature requires it.

We use customer information to:

• Create and manage customer accounts.

• Process accommodation bookings.

• Send booking confirmations and updates.

• Facilitate payments and refunds.

• Communicate with customers and hotel partners about bookings.

• Resolve complaints and prevent fraud.

• Improve application performance and customer experience.

Payments may be processed through third-party payment gateways, such as Razorpay.

M2S will handle payment-related information according to the applicable payment provider's requirements. We will not claim to store complete card details or UPI credentials unless our actual system is designed and authorized to do so.

Information may be shared with:

• The relevant hotel or accommodation provider to fulfil a booking.

• Payment service providers to process transactions.

• Service providers supporting our app and website.

• Government authorities when disclosure is legally required.

M2S will not sell customers' personal information to third parties for their independent marketing purposes.

M2S will implement reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, and misuse.

Customer information will be retained only for as long as necessary for booking operations, legal obligations, dispute resolution, and legitimate business purposes.

Subject to applicable law, customers may request access to, correction of, or deletion of their personal information and may withdraw consent where applicable.

Our services are intended for users who can legally enter into the relevant transactions. A parent or guardian should manage bookings involving minors where required.

Any changes to this Privacy Policy will be published through our app or website.

Customers may contact M2S using the support details provided in the application to raise privacy-related concerns.